Delivery & Returns
Delivery
Processing timeThe time I need to prepare an order for dispatch varies. For details, see individual items.
Estimated delivery times
United Kingdom: 1-6 business days
North America: 3-12 weeks
Europe: 1-4 weeks
Australia, New Zealand and Oceania: 3-16 weeks
I'll do my best to meet these dispatch estimates, but can't guarantee them. Actual delivery time will depend on the delivery method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Returns
I gladly accept returns and cancellations
Contact me within: 21 days of delivery
Return items back within: 45 days of delivery
Request a cancellation within: 1 hour of purchase
I don't accept exchanges
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
- Items on sale
Conditions of return
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.